Customer Service

SHIPPING DELAYS DUE TO COVID-19

Shipments are arriving on time or can take several weeks to arrive depending on your area due to Covid-19 and high shipping volumes. We currently ship to Canada and US.

Orders are usually processed within 1-3 business days excluding wholesale.  We ship via Canada Post Expedited Mail.

Packaging

Our packages are sent in paper envelopes or repurposed cardboard boxes when possible.  We do our best not to use plastic in the shipping process and give the best rates that we can! 

We are not responsible for any duties or fees on international orders.

*Please make sure to check that your address is correct. Please get in touch with us immediately if you need changes to be made. 

Please inquire with Canada Post if you have a lost package and make a claim. We are not responsible for packages lost in transit and a claim will need to be made with your postal service.

For any concerns with your order please get in touch with us and we will work with you to sort out the problem. We always want you to be happy with your purchase!

RETURNS

 *Due to Covid-19 we are not accepting returns but please let us know if you have an issue with your order and we will be happy to work with you on a solution.

We love to hear from you! Fill out the form below and we will get back to you as soon as we can. 

hello@prairieminimalist.ca